Cancellation Policy
Home
Hotel Accommodation
We may impose a cancellation fee in the event of a cancellation. The cancellation fee will depend on the nature of the booking, length of notice of cancellation and reasonable potential to find alternative customers. The following charges will apply:
Less than 7 days, forfeit the full amount paid
From 7 – 14 days, forfeit 50% of the full amount paid
- Failure to arrive on the booking date, the customer will be responsible for the full account.
- In the event of a premature departure, the full extent of the stay, as originally booked and confirmed, will be charged.
Please note: No cash refunds in the event of a cancellation. If we accept the cancellation, the refund will be transferred into your bank account within 14 days from the date of receiving written confirmation of your banking details.
Weddings
We may impose a cancellation fee in the event of a cancellation. All cancellations for weddings must be in writing.
The following charges will apply:
21 days prior to the wedding, forfeit the full amount paid
30 days prior to the wedding, 50% refund of the full amount paid
60 days prior to the wedding, 80% refund of the full amount paid
90 days prior to the wedding, full refund will be paid
Please note: No cash refunds in the event of a cancellation. If we accept the cancellation, the refund will be transferred into your bank account within 14 days from the date of receiving written confirmation of your banking details.